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Supervisor (Rooms)客房主管 [ 投诉职位 ]

上海安曼纳卓悦大酒店

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:酒店、餐饮、旅游、娱乐、休闲、销售
  • 年龄要求:25~45岁
  • 要求学历:中专
  • 招聘人数:1人
  • 工作经验:3年以上
  • 专业要求:不限

任职要求/岗位职责

o have knowledge of the hotels Quality Standards, Service Standards and Group Specifications.
了解酒店质量标准、服务标准、集团规范。
- To have knowledge of standard operating policies and procedures.
了解 标准操作规定和流程。
Supervises and conducts training on a regular basis.
督导培训,并定期开展培训。
- Monitors the progress of various training programmers on their effectiveness.
监察各种培训计划执行和进展的情况。

- Creates a positive and highly motivated working environment that promotes and develops teamwork.
创建一个积极的和有活力的工作环境,促进发展团队精神。
- Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections.
利用各种沟通渠道传达信息和分配工作。
- Is responsible for keeping all linen closets neat, cleaned and stocked.
负责布草储存柜清洁、整齐、货物充足。
- Is responsible for maintaining the cleanliness and neatness of service areas.
负责服务区域的清洁和整齐。
- Inspects rooms daily, including check-out, vacant and make-up rooms for cleanliness and that rooms are defect free.
每天检查客房,包括离店房、空房、需打扫。
Inspects all VIP rooms prior to arrival.
在贵宾抵达前检查贵宾房。
- Maintains a daily logbook of Service Associates – Guest Room
assignments, maintenance deficiencies and prepares work order.
坚持填写值班日志,包括分房情况,维修问题和工作票。
- Reports to the Service Associate –Rooms Controller/Order Taker maintenance deficiencies that require immediate attention and follow up on their status.
向客房监控员报告需要立即维修的问题并及时跟进。
- Ensures that all vacant / clean rooms and stay over rooms status have been updated.
保证及时更改房态。
- Ensures proper care and use of equipment, carts, baskets, cleaning and guest room supplies.
确保对设备、车辆、篮子、清洁用品和客用品的正确维护和使用。
- Ensure that all Lost and Found items are forwarded to the Lost and Found Department according to establishes procedures.
确保所有的客人遗留物根据既定流程上报给失物招领部门。
- Reports to the Service Manager – Guest Floor any loss or damage of furniture, fixture or equipment.
向楼层经理汇报所有的损失或家具、固定物、设备的损害
- To constantly install ownership in staff to maximize Rooms Profit.
强调主人翁精神,使客房获得限度的利润。
- Ensure supplies and stocks are maintained.
确保用品储备充足。
- Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.
利用有效的培训方案,提供员工高度的安全意识。
- Checks and maintains that all hygiene rules and regulations are strictly adheres to.
监督和检查,确保严格执行卫生条例和规章制度

企业介绍

The best of Shanghai awaits.? Amara Signature Shanghai is a quick 10-minute drive away from the prestigious Jing’an business and shopping district in West Shanghai. A luxurious 5-star hotel of 343 spacious rooms and suites, Amara Signature Shanghai blends the city’s rich heritage with destination dining, modern amenities and impeccable service. The hotel will also have an adjoining office building and retail mall, featuring a myriad of great brands in food and beverage, entertainment as well as lifestyle retail. Slated to open early 2017.

位于上海普陀区长寿路的上海安曼纳卓悦大酒店是一个综合发展项目, 具有343间豪华客房的酒店,时尚商场及高尚办公楼。

时尚商场将推出多样化著名餐饮业,娱乐及时尚生活品牌。

酒店位置优越而上海市也是亚洲金融及商业核心。预计将在2017年初营业


About Amara Hotels & Resorts

Amara Hotels & Resorts offers its guests unique individual experiences. With luxurious and contemporary interiors, and attention paid to every detail, our hotels are as individual as you are. Whether you are staying with us for business, celebrating a special moment in time, or having to rest and recharge, Amara delivers truly individual experiences.

We promise to enrich, fulfill and inspire our guests with individual experiences that are cherished and memorable. The memories we create will be as unique as you are.

安国酒店与度假酒店为宾客营造独特的个人体验。当代富丽堂皇的设计风格,无微不至的礼遇服务素质,我们酒店彰显出的是的自我本色——如您个人那样。无论您前来这里是为了公务或庆祝重要时刻,又或是需要休憩充电,安曼纳都能带给您真正属于个人的体验。


The Amara Group

Amara Hotels & Resorts is part of the Amara Group, a leading integrated lifestyle group principally engaged in three business areas – hotel investment and management; property investment and development; and specialty restaurants and food services.? We are recognised as the creators of innovative hospitality products.

安国控股有限公司

安国酒店与度假酒店是由首屈一指的综合休闲集团安国控股有限公司所管理,主要经营的三大业务领域包括酒店投资与管理、产业投资与开发,以及特色餐厅与餐饮服务。

我们在开发和推出创意酒店产品服务方面的表现也备受赞誉和肯定。


Our Vision and Goals

Sharing a common vision and an identical set of values, we strive to deliver a brand experience unique to Amara in our three inter-related core businesses.

The Amara Vision is to be recognised as a leading Asian integrated lifestyle group, with premium brands that exude the value, quality and style of our product offerings, and a warm and personalised service that goes beyond the expectations of our customers.

Our Core Values allow us to embody the innovative and creative spirit, daring to dream and constantly keeping up with trends. We are committed to providing a quality and superior integrated lifestyle product, delivered with the utmost professionalism and that special touch of Asian hospitality.

我们的愿景与目标

我们秉持共同的愿景以及相同的价值观,在本身3大互通的核心业务中,矢志阐扬专属安曼纳的服务精神——带给宾客独特的逸乐感受。

安国的愿景是成为亚洲首屈一指的酒店品牌,经由我们的服务产品,诠释无与伦比的价值、品质与风采,令每位宾客都能感受到超乎预期、温暖贴心的个人化服务。

安国的核心价值让我们得以实践革新又具创意的精神,勇于梦想,与时并进。我们许下承诺,矢志以无上的专业度及亚洲式的独特礼遇,把优质高雅、先进便利的生活方式献给宾客 。

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