1.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels and administers disciplinary procedures for front office team member. Monitors lobby traffic and makes team membering adjustments as required.
与员工有效的沟通（口头和书写），提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。
2.Reviews VIP reservations and ensures proper handling of VIPs and groups, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订,预来客人的良好运作。查看特殊预定要求和住店客人房价变更情况。
3.Computes schedules and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
计算日程安排和其他报告。分析数据和决策基于之前的经验和知识的情况下准备每日和每周的预测预期的到来和离开。
4.Manages front office team member, resolves guest‘s problems, and resolutions by using discretion and judgment.
对前台进行日常管理，用判断力和决断力解决客户的问题。
5.Leads and motivates team members by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工。