职位描述
Whats your passion？Whether youre into tennis,shopping or karaoke,at IHG were interested in YOU.At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies-people who put our guests at the heartof everything they do.And were looking for more people like this to join our friendly and professional team.

职位资格和技能
Essential Duties and Responsibilities 主要职责﹣(职务的主要工作)
?Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
友好热情的欢迎和接待所有客人,努力自我学习及称呼客人的名字
?Registers and rooms all arrivals according to established procedures
根据相关 程序登记所有的入住客人.
?Maintains intimate knowledge of departmental standards and procedures
熟知部门的标准和程序
?Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
为给客人离店之前留下美好的印象做出一切努力.
?Bid farewell to VIP checking out guests.
在退房时热情欢送贵宾
?Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
努力为酒店的会员和贵宾创造一个安全,优雅,高品质服务.
?Assist in any other duties as assigned
完成其他分配的任务.
Required Skills –技能要求
?Communication skills are utilized a significant amount of time when interacting with others； demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
?Able to read and write English
能够读写英语
?Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统