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行政楼层接待员-厦门磐基皇冠假日酒店 [ 投诉职位 ]

洲际酒店集团InterContinental Hotels Group(IHG)

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:酒店、餐饮、旅游、娱乐、休闲、销售
  • 年龄要求:18~60岁
  • 要求学历:大专
  • 招聘人数:不限
  • 工作经验:4年以上
  • 专业要求:不限

任职要求/岗位职责

职位描述
Whats your passion?Whether youre into tennis,shopping or karaoke,at IHG were interested in YOU.At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies-people who put our guests at the heartof everything they do.And were looking for more people like this to join our friendly and professional team.

职位资格和技能
Essential Duties and Responsibilities 主要职责﹣(职务的主要工作)
?Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
友好热情的欢迎和接待所有客人,努力自我学习及称呼客人的名字
?Registers and rooms all arrivals according to established procedures
根据相关 程序登记所有的入住客人.
?Maintains intimate knowledge of departmental standards and procedures
熟知部门的标准和程序
?Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
为给客人离店之前留下美好的印象做出一切努力.
?Bid farewell to VIP checking out guests.
在退房时热情欢送贵宾
?Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
努力为酒店的会员和贵宾创造一个安全,优雅,高品质服务.
?Assist in any other duties as assigned
完成其他分配的任务.
Required Skills –技能要求
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
?Able to read and write English
能够读写英语
?Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统

企业介绍

Explore One Of the Most Global Hotel Company...
InterContinental Hotels Group is one of the worlds most global hotel company and one of the largest by number of rooms. We own, operate and franchise more than 3,500 hotels, offering close to half a million guest rooms in nearly 100 countries.
As one of the biggest and fastest growing hotel company in China with 66 well-branded hotels nationwide, we are passionate about and committed to sustained growth into the future excellence. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
We offer satisfying lifestyle, excellent training and career opportunities to professionals who want to achieve higher performance and more satisfaction from work than ever.
To gain more information of InterContinental Hotels Group, and to apply and submit your resume online, please visit our website:http://www.ihg.com/careers

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