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客房服务员-北京中成天坛假日酒店 [ 投诉职位 ]

洲际酒店集团InterContinental Hotels Group(IHG)

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:酒店、餐饮、旅游、娱乐、休闲、销售
  • 年龄要求:18~60岁
  • 要求学历:大专
  • 招聘人数:不限
  • 工作经验:3年以上
  • 专业要求:不限

任职要求/岗位职责

职位描述
Leona十分热爱空手道。她不会带着她的黑腰带来上班,不过她会用同样的热情和和诚意去做工作中的每件事。假日酒店正在寻找像Leona这样的员工;他们关切周到、热情友善、体贴关心,并且总是多做一步,为我们的客人提供杰出的体验。
北京中成天坛假日酒店,由洲际酒店集团管理,位于天坛公园南侧。酒店交通便捷,设施完备,服务周到。是繁华都市静谧的居所,更是商务人士和休闲人士北京之旅的理想下榻地点。

职位资格和技能
Job Summary – (Role Summary) 职责概述
? Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
及时为客人清理房间,以确保客人满意
Essential Duties and Responsibilities – (Key Activities, at least 5 activities)主要工作职责(至少5项主要具体内容)
1. Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures Replenishes guest supplies
根据部门的要求清扫所管辖公共区域的卫生,包括客房、浴室等 .及时补充客房物品
2. Ensures guest services specified by superiors and guests requests are promptly and courteously met(eg, laundry service, shoe shine service, loan item)
确保按照上级的相关规定以及客人的需要及时为客人提供服务(例如洗衣/擦鞋/借用物品)
3. Reports damage or malfunction in hotel rooms to superior. Maintains equipment in proper state of cleanliness and repair
将客房的损坏和故障及时报告给上级领导. 确保房间内的各种设备的清洁和正常运转
4. Maintains a daily room checklist. Maintains a section room report
做好每日的客房检查单记录并填写一系列房间状态报表
5. Meets with superior and takes on daily assigned tasks
配合上级领导,负责完成每日的工作安排
6. Reports and submits lost and found articles to superior immediately
发现客房内有客人遗留物立即报告并上交
7. Report guest complaints to superior immediately
及时向上级报告客人的投诉情况
8. Reports unusual behavior/activities on floors to supervisor
巡视检查楼层状况。发现可疑人或可疑物立即向上级报告
9. Complies with hotel’s health, safety and hygiene policy
遵守酒店有关健康、安全以及卫生的相关规定
10. Adheres to personal grooming and hygiene standards
注意个人的衣着及卫生应符合标准
11. Attends meetings and training sessions as required
参加部门会议及培训
12. Check check-out rooms, reports and replenish mini bar items and quantity to ensure Policy and Procedure are followed.
严格按照酒店制度和程序检查离店时,报告迷你吧酒水消耗情况并给予补充
13. Others: Implement other responsibilities assigned by superior
其它职责:履行上级分派的其它工作和职责

企业介绍

Explore One Of the Most Global Hotel Company...
InterContinental Hotels Group is one of the worlds most global hotel company and one of the largest by number of rooms. We own, operate and franchise more than 3,500 hotels, offering close to half a million guest rooms in nearly 100 countries.
As one of the biggest and fastest growing hotel company in China with 66 well-branded hotels nationwide, we are passionate about and committed to sustained growth into the future excellence. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
We offer satisfying lifestyle, excellent training and career opportunities to professionals who want to achieve higher performance and more satisfaction from work than ever.
To gain more information of InterContinental Hotels Group, and to apply and submit your resume online, please visit our website:http://www.ihg.com/careers

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