职位描述
Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
Bedroom service
臥室服务
Bathroom service
卫生间服务
Valet service
洗衣服务
Cleaning service
清洁服务
Linen maintenance
布巾维护
Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有新和完整的知识。
Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
Distribution and collection of keys
分发和收集钥匙。
Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
Solve employee grievances
解决员工受到的不公正待遇问题。
Perform Room allocations
分配客房
Perform Room inspections
检查客房
Prioritise arrival rooms
排列抵店客人客房的优先顺序。
Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
Manage all special requests made by guests
处理客人所有的特殊要求。
Ensure consistency within the department
确保部门内工作的一致性。
Management of lost property for the hotel
管理酒店的遗失财物。
Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。
Manage storage areas
管理仓库
Maintain adequate stock levels
保存充足的用品存货。
Complete stock takes as required
按要求完成库存盘点工作。
Maintain stock levels
维持存货水平
Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。

职位资格和技能
Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others； demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to speak, read and write English
具有说，读和写英语的能力。
Proficient in the use of Microsoft Office
熟练使用微软办公软件
Organizational and training abilities
具有组织和培训能力
Qualifications –
学历
High School or Diploma in Hotel Administration, Hotel Management or equivalent
高中或酒店行政管理，酒店管理或相当的大专学历。
Experience –
经验
3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
拥有在相似规模酒店3年客房工作经验，包括的管理经验或培训经验。
Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。