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Receptionist - Crowne Plaza Chengdu City Center 前台接待 - 成都总府皇冠假日酒店 [ 投诉职位 ]

洲际酒店集团InterContinental Hotels Group(IHG)

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:酒店、餐饮、旅游、娱乐、休闲、销售
  • 年龄要求:18~60岁
  • 要求学历:大专
  • 招聘人数:不限
  • 工作经验:5年以上
  • 专业要求:不限

任职要求/岗位职责

职位描述
Are you ready to be a ?
你准备好成为一名<前台接待>了么?
As part of our commitment to giving you Room to Grow, we want you to have the information necessary to take advantage of career opportunities worldwide. Is your career goal taking you toward a position as ? If so, read on and see if this position is what youre looking for.
作为集团承诺之一:给我们的员工“成长的空间”,我们希望您能获得全球就业机会的必要信息并加以利用。您的职业目标是向<前台接待>发展么?如果是,那就看看这个职位是否是您所理想的。

<工作地点>
CROWNE PLAZA CHENGDU CITY CENTER the superb, convenient location in the heart of the Central Business District, adjacent to the “Chun Xi Lu” shopping and dining area, surrounded by office buildings like Times Square, Central Plaza, City Heart and Chuan Xin Mansion.
成都总府皇冠假日酒店位于成都市中心商务区,地理位置优越,交通便利,紧邻“春熙路”时尚商业圈,更是与时代广场、中环广场、城市之心、川信大厦等众多商务楼宇毗邻而立。

<主要工作职责>
? Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
? Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
? Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
? Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
? Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
? Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
? Performs the audit balances and prepares all works for audit in an orderly fashion
执行审计结余,并为审计工作进行各项有序的准备。
? When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
? Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
? Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

职位资格和技能
Required Skills –
技能要求
? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
? Able to read and write English
能够读写英语
? Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Qualifications –
学历
? High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有高中以上学历或酒店行政管理、酒店管理或相关的职业证书。
Experience –
经验
? 1 year experience in guest / customer service, or an equivalent combination of education and experience.
拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
You already know IHG has some of the best benefits available. If youre successful in getting this job youll be able to take advantage of those benefits and make the most of our commitment to give you Room to grow.
If youre ready to make the move to a great, new career opportunity, click

企业介绍

Explore One Of the Most Global Hotel Company...
InterContinental Hotels Group is one of the worlds most global hotel company and one of the largest by number of rooms. We own, operate and franchise more than 3,500 hotels, offering close to half a million guest rooms in nearly 100 countries.
As one of the biggest and fastest growing hotel company in China with 66 well-branded hotels nationwide, we are passionate about and committed to sustained growth into the future excellence. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
We offer satisfying lifestyle, excellent training and career opportunities to professionals who want to achieve higher performance and more satisfaction from work than ever.
To gain more information of InterContinental Hotels Group, and to apply and submit your resume online, please visit our website:http://www.ihg.com/careers

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