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酒水部经理 - 南京绿地洲际酒店 [ 投诉职位 ]

洲际酒店集团InterContinental Hotels Group(IHG)

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:酒店、餐饮、旅游、娱乐、休闲、销售
  • 年龄要求:18~60岁
  • 要求学历:大专
  • 招聘人数:不限
  • 工作经验:3年以上
  • 专业要求:不限

任职要求/岗位职责

职位描述
Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售,饮品创新和利润制定部门的规范和程序。
Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Requirements for special occasions are ready
特别活动的要求准备就绪
Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective service by ensuring all staff are aware of their role in:
确保所有员工了解自己的职责高效的提供服务:
Greeting and seating guests
迎宾并安排客人就坐
Explaining and up-selling daily beverage specials
说明并推销每日的特价饮料
Processing food orders accurately
准确的下食品单
Quickly taking food and beverage orders
快速的为客人写餐饮订单
Ensuring payment methods are handled accurately
确保准确的处理付款方式
Ensuring working areas are cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
Regularly cleaning ashtrays
定时清理烟灰缸
Conversing with Guests in relation to the food and beverage products
与客人交谈有关的餐饮产品
Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
Promoting and selling cocktails to guests
向客人推销鸡尾酒
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议
The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度,并告诉客人对他们的影响。
Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例
Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施
Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定
Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作
Adhering to stock control procedures
遵循存货管理程序
Take appropriate action to resolve guest complaints
正确处理客人的投诉。
Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
设计以增加收入,人数和利润为目的的酒吧宣传材料,然后由餐饮经理审批。
Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。

职位资格和技能
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题,推理,号召,组织和培训能力
Good writing skills
具有良好的写作技能
Leadership Skills
具有领导能力
Diploma in Hotel Management, Food & Beverage, or related field.
酒店管理,餐饮或相关专业的大专学历。
4 years related experience, including supervisory experience, or an equivalent combination of education and experience
4年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。

企业介绍

Explore One Of the Most Global Hotel Company...
InterContinental Hotels Group is one of the worlds most global hotel company and one of the largest by number of rooms. We own, operate and franchise more than 3,500 hotels, offering close to half a million guest rooms in nearly 100 countries.
As one of the biggest and fastest growing hotel company in China with 66 well-branded hotels nationwide, we are passionate about and committed to sustained growth into the future excellence. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
We offer satisfying lifestyle, excellent training and career opportunities to professionals who want to achieve higher performance and more satisfaction from work than ever.
To gain more information of InterContinental Hotels Group, and to apply and submit your resume online, please visit our website:http://www.ihg.com/careers

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