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Resident Manager -- Crowne Plaza Suzhou [ 投诉职位 ]

洲际酒店集团InterContinental Hotels Group(IHG)

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专业培训 岗位晋升 节日福利带薪年假员工旅游

基本信息

  • 工作地点:上海市
  • 要求行业:酒店、餐饮、旅游、娱乐、休闲、销售
  • 年龄要求:18~60岁
  • 要求学历:大专
  • 招聘人数:不限
  • 工作经验:3年以上
  • 专业要求:不限

任职要求/岗位职责

职位描述
Job Summary – (Role Summary)
Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. This job is second in command in a regional hotel serving primarily as General Manager in the absence of the Regional Operations utive/General Manager.
Essential Duties and Responsibilities
?Assists in the development and implementation if the Strategic Plan, Marketing Plan, Budget and Goals Programe to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
?Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
? Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
?Coordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate
?Manages the functions of all hotels personnel through supervision of the hotel department heads
?Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures ution of competitive programmes as directed
?Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and judicious planning and management of FF&E as directed
?Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
?Monitors applicable laws and regulations, including Health and Safety, and ensures compliance
?Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity
?Establishes and maintains a prominent level of visibility and involvement in the property and business, social and governmental communities as appropriate
?Establishes and maintains effective employee relations
?Contributes in installing and monitoring cash management programmes including inventories and receivables
?Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
?Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort
?In the absence of the General Manager, assumes responsibilities as appropriate. Keeps General Manager informed of any unforeseen events, which may occur in his/her absence
?Assists in selling hotel through personal involvement with all potential markets as required
?Ensures environmentally friendly practices are implemented in accordance with the ICHG Environmental Manual/local laws and regulations
?A passion for delivering superior results

职位资格和技能
REQUIRED QUALIFICATIONS
Required Skills –
?A high energy level and a passion for achieving results
?Strong Leadership skills in managing teams to drive for results
?Ability to manage in a competitive environment
?Ability to manage complex relationships

企业介绍

Explore One Of the Most Global Hotel Company...
InterContinental Hotels Group is one of the worlds most global hotel company and one of the largest by number of rooms. We own, operate and franchise more than 3,500 hotels, offering close to half a million guest rooms in nearly 100 countries.
As one of the biggest and fastest growing hotel company in China with 66 well-branded hotels nationwide, we are passionate about and committed to sustained growth into the future excellence. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
We offer satisfying lifestyle, excellent training and career opportunities to professionals who want to achieve higher performance and more satisfaction from work than ever.
To gain more information of InterContinental Hotels Group, and to apply and submit your resume online, please visit our website:http://www.ihg.com/careers

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